Anybody else have lost tool file issues on a Matrix Control?

intergrexman, all Matrix controls, right?

For anyone that has this crop up again, we had what I think was the same issue on our QTN250 (Matrix) It was resolved with a firmware update several years ago, around 2010 perhaps.

Hate to revive the dead thread, but for you guys in the know, this just happened to my mazak E410HS2 when the mazak technician came to replace the actuator. Its the first time. Any good places to look for the issue?